Terms & Conditions

Last updated: 15 July 2025

Welcome to https://ostrichleathertrading.co.za (the “Website”), owned and operated by Ostrich & Leather Trading (Pty) Ltd (“we”, “us”, “our”). By using this Website, you agree to these Terms and Conditions (“Terms”) and our Privacy Policy. If you do not accept these Terms, please do not use our Website.

1. Website Use

  • You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of this Website by, any third party.
  • You may not misuse the Website (e.g., hacking, introducing viruses, or interfering with other users).

2. Products and Orders

  • All products listed are subject to availability.
  • Images are for illustrative purposes. There may be minor variations due to the handcrafted nature of our products.
  • Prices are in South African Rand (ZAR) and include VAT unless otherwise indicated.
  • Placing an order constitutes an offer to purchase, which we may accept or decline.
  • We reserve the right to refuse or cancel orders at our discretion (e.g., for suspected fraud, pricing errors, or stock unavailability).

3. Custom Orders

  • Custom order requirements must be clearly communicated at the time of order.
  • We will confirm all specifications in writing (usually by email) before production begins.
  • Production timelines for custom items may vary and will be confirmed with you.
  • Custom and personalised items may not be returned unless faulty or not as described.

4. Payment

  • Payment must be made in full before goods are dispatched unless otherwise agreed in writing.
  • We accept payment via the methods displayed at checkout.
  • No card or banking details are stored on our servers.

5. Delivery

  • Delivery costs are calculated at checkout and confirmed before payment.
  • We deliver via reputable courier services within South Africa. Delivery timelines are indicative and may vary due to external factors.
  • Risk passes to you upon delivery to the specified address.
  • Please inspect all goods on receipt. Notify us of shortages, damages, or errors within 3 days of delivery.

6. Returns and Refunds

  • Standard products may be returned within 7 days of receipt, provided they are unused and in original condition.
  • Custom and personalised products cannot be returned unless defective.
  • If your product is faulty or not as described, contact us to arrange a return, replacement, or refund as required by law.
  • Refunds will be processed within 10 business days after approval.

7. Wholesale and Trade Customers

  • Wholesale and trade orders are subject to separate terms and conditions, negotiated individually based on order value, payment terms, and client requirements.
  • Please contact us directly for wholesale enquiries.

8. Intellectual Property

  • All content on this Website (including images, product descriptions, text, logo, and branding) is the property of Ostrich & Leather Trading (Pty) Ltd or its licensors.
  • You may not reproduce, distribute, or use any content without prior written permission.

9. Privacy

  • We are committed to protecting your privacy and handle all personal information in accordance with POPIA and our Privacy Policy.
  • See our Privacy Policy for more details.

10. Limitation of Liability

  • While we take reasonable care to provide accurate information, we do not guarantee the Website will always be error-free or uninterrupted.
  • To the maximum extent permitted by law, we are not liable for any direct, indirect, or consequential losses arising from your use of this Website or the purchase of products, except where caused by our gross negligence or willful misconduct.
  • Nothing in these Terms excludes any rights or remedies you have under South African consumer law.

11. Changes to Terms

  • We may update these Terms at any time. The latest version will always be posted on the Website.
  • Continued use of the Website after changes are published constitutes your acceptance of the updated Terms.

12. Governing Law

  • These Terms are governed by the laws of South Africa.
  • Any disputes will be subject to the exclusive jurisdiction of South African courts.

13. Contact Us

For questions about these Terms or our products, please contact:

Ostrich & Leather Trading (Pty) Ltd
Email: info@ostrichleathertrading.co.za
Tel: [Your Business Number]