Last updated: 15 July 2025
Ostrich & Leather Trading (Pty) Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy describes how we collect, use, store, and protect your personal information when you interact with our website (https://ostrichleathertrading.co.za), place online orders (including custom requirements), sign up for newsletters, engage with our CRM or lead management system, or interact with our production/factory dashboard.
1. Information We Collect
We collect and process your personal information when you:
- Place an order online (including custom requirements)
- Complete forms on our website
- Subscribe to our newsletter
- Register or interact as a wholesale or trade customer
- Contact us for sales or support
- Interact with our CRM and lead management system
Types of information we collect:
- Contact Details: Name, email address, phone number, physical/delivery address
- Order Details: Product preferences, custom requirements, order history
- Payment Details: (processed securely via payment gateway—no card information stored on our systems)
- Business Information: Company name, VAT number (if applicable)
- Technical Data: IP address, device information, usage data (through cookies and analytics)
- Correspondence: Emails and communications with our team
2. Purpose of Collecting Your Information
We use your information to:
- Process and deliver your orders, including custom requests
- Manage your account and customer relationship
- Provide after-sales support and respond to your enquiries
- Send transactional emails and order updates
- Manage our newsletter subscriptions and send marketing communications (only with your consent)
- Improve our products, services, and website user experience
- Manage leads and client relationships via our CRM system
- Monitor production and delivery timelines through our internal dashboard
- Comply with legal, tax, and regulatory obligations
3. Legal Basis for Processing
We process your personal information in line with POPIA and other relevant South African legislation, under one or more of the following lawful bases:
- Contractual necessity: To fulfil orders and deliver goods or services you request
- Legal obligation: To comply with applicable laws and regulations
- Consent: For direct marketing, newsletters, or where required by law
- Legitimate interests: For improving our service, fraud prevention, or business management
4. How We Store and Protect Your Data
- All customer data is stored securely on password-protected servers and within our CRM/database.
- Payment data is processed securely via third-party payment gateways compliant with PCI-DSS standards; we do not store your credit card details.
- Access to customer data is strictly controlled and limited to authorised personnel only.
- We use appropriate technical and organisational measures to protect against unauthorised access, loss, or misuse of data.
- Regular data backups and monitoring are performed to ensure data integrity.
5. Sharing and Disclosure
We do not sell or rent your personal information to third parties.
We may share your information with:
- Trusted third-party service providers (e.g. couriers, payment processors, IT support) solely to deliver services to you
- Legal or regulatory authorities if required by law
- Internal staff for processing, production, and customer management
All third parties are required to respect your personal information and to use it only for the purpose for which we supply it.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g. tax, accounting).
7. Your Rights Under POPIA
You have the right to:
- Access: Request access to personal information we hold about you
- Correction: Request correction or deletion of your personal information
- Objection: Object to or request restriction of processing of your personal information
- Withdraw Consent: Opt out of marketing communications at any time
To exercise these rights, please contact us at [info@ostrichleathertrading.co.za].
8. Cookies & Tracking
Our website uses cookies to enhance your browsing experience and analyse website traffic. You can set your browser to refuse cookies, but some website features may not function properly as a result.
9. Newsletter and Marketing
We will only send you marketing emails or newsletters if you have opted in. You can unsubscribe at any time by following the instructions in our emails or by contacting us directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please check back periodically.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Ostrich & Leather Trading (Pty) Ltd Privacy Officer
Email: info@ostrichleathertrading.co.za
Tel: +27 82 774 1740